Vodacom pathetic service.

My husband was approved for a fibre contract and the router was delivered around the 13th of October. Till this day we've been following up since they said someone will come and install the fibre at our house. I called their call centre again on Monday and I was told that the matter was sent to 5 different managers and 1 of them will attend to it and get back to us within 48 hours since it was long overdue and to this date we are still waiting. We had high expectations because we thought Vodacom was a reputable service provider and it turns out we were wrong. We needed the fibre for work since he is working from home and his employer needs to see the contract since they are subsidising him