Vodacom pathetic service

A *****ulent contract was opened up on my settled Vodacom account, this was done on the 6/3/23, I went to a store, I was told to phone in, this was done, first of all to get hold of the call centre is a tedious exercise as you can't get to the department you need to and you get cut off, I was told to email the ***** department, I did this, they supposed to get back to me within 7 to 14 working days, a ***** case, so long, after those days I eventually got an email to fill out another form, I filled it out, sent it back and till today no response from VODACOM, money was taken out of my account already, the phone would be delivered to the ***** client, the initial email send to customer care was not rep**** to.

So tell me what is happening with this? The person who authorized the contract should be taken to task coz he also commited *****,

Vodacom this is PATHETIC, NO SERVICE WHAT SO EVER, NO COMMUNICATION , NO PHONE CALLS, JUST EMAILS BASICALLY SAYING WE KNOW YOU HAVE A PROBLEM BUT WE DONT SEEM TO CARE WITH THE WAY THIS IS HANDLED