DN
Deneshnee N
1 reviews | Active since May 2023
13 Aug 2024, 07:43
Vodacom, pathetic service!
Once again, I'm here to complain about the terrible service I am receiving from Vodacom. I've been calling to get updated on my Fibre line. My Fibre line has an intermittent upload speed which is affecting me working. The ticket was logged last week Thursday with SR*** which has been escalated by the same consultant twice however the person assigned on Vodacom's side was off yesterday, everytime I call in they say it will take between 24-48 hours to get a response. Who is going to pay me for the working hours I have lost and how is it my problem that the person was off! Vodacom, I want to cancel my contract! Pathetic service!
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Replies (3)
Vodacom's replyOfficial
13 Aug 2024, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Aug 2024, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DN
Deneshnee N's updateReviewer Update
13 Aug 2024, 08:29What time will they call? What time is the technician going to come to my house? I am the one that's always calling to be update.
DN
Deneshnee N's update13 Aug 2024, 08:29
Reviewer Update
What time will they call? What time is the technician going to come to my house? I am the one that's always calling to be update.
DN
Deneshnee N's updateReviewer Update
14 Aug 2024, 10:55Day 5 of nothing being resolved. I called Vodacom so many times, depleting my airtime. I called metrofibre and they said that a ticket wasn't issued to them. Still awaiting a technician to assist me with my network issue. I called Vodacom and hour and 30 mins ago, I was told by the consultant that the manager would call me, however no one has updated me. I am beyond frustrated. Vodacom!!!!!
DN
Deneshnee N's update14 Aug 2024, 10:55
Reviewer Update
Day 5 of nothing being resolved. I called Vodacom so many times, depleting my airtime. I called metrofibre and they said that a ticket wasn't issued to them. Still awaiting a technician to assist me with my network issue. I called Vodacom and hour and 30 mins ago, I was told by the consultant that the manager would call me, however no one has updated me. I am beyond frustrated. Vodacom!!!!!