VODACOM PATHETIC SERVICE

<p>Dear Mr M S A Joosub</p> <p>CELL - ********** </p> <p>All started with a routine request with regards to my contract expiring on the 18/04/2017. I contacted the contact call center in November 2016 in order to inquire when my contract expires with Vodacom, which the consultant advised on the 18/04/2017. Need to notify 30 days before expiration date.</p> <p>I went in to Vodacom store in Clearwater on the 12/03/2017 in order to put my request through and the consultant advise that I come back and do it on the 01/04/2017 as the contract will on deactivate on the 30/04/2017.</p> <p>I call the call center on Friday the 24/03/2017 at 17h47 and spoke to Lesego in the cancellations department. I requested that my contract be cancelled and confirmed with her that she CONTRACT will expire on the 30/04/2017 and will swap over to prepaid on the 01/05/2017 and I will be keeping my number. An all this was confirmed by Lesogo.</p> <p>A simple request turn out to be a nightmare, after almost 5 hours of talk time with your service consultants, in different department, which till to date ( 27/03/2017) has not been solve nor have I been contacted with a solution. Lesego apparently deleted my contract and suspended my contract - and NOT ONE PERSON IN YOUR COMPANY CAN ADVISE WHY???????????????? this was done.</p> <p>Below is a list of consultants I spoke to ---<br />24/03/2017<br />Lesego - Cancellations Department -Ref ********** ********** 0<br />Zak - <br />Gugu<br />Refilwe <br />Patrick - Manager ( as he advised he is one) and was not very helpful either advise that I should contact the accounts department on Saturday morning due to the suspension. He was no able to advise either why my contract was suspended and deleted. As I DO NOT HAVE ANY OUTSTANDING MONIES.<br />He gave me a call reference - ********** 66</p> <p>25/03/2017<br />Tantogazi ( 11h05am)<br />Jamie<br />Karabo ( He advise will see who can assist and just transferred me to the rating service)<br />Zama ( She just put the phone down in my ear</p> <p>Nkeletseng - 11h27 - ( Only consultant that has tried to assist me and to try and find out who can reactivate my account, as she could hear how irrate I was by then. She advise spoke to several departments and not one could assist. She promised that she will see what she can find out and call me back. Awaited for over an hour and no response and called back and spoke to another consultant Lebogang ( 13h03) and she transferred me to Cancellations once again.</p> <p>Mandisa - cancellation. Once again explain my whole story............................<br />She said she spoke to her Supervisor, Magdalene and she will activate the number and my prepaid will start on the 01/04/2017. I advise her how can my prepaid start on the 01/04/2017 and my contract only expires on the 30/04/2017 and she kept on insisting yes , which I eventually asked her, where does it make sense that MY CONTRACT EXPIRES ON THE 30/04/2017 AND PREPAID ON THE 01/04/2017, WHY MUST IS PAY FOR APRIL CONTRACT AND PREPAID FOR APRIL. She then went back to her supervisor and came back and apologized and advise that i was correct that my contract expires on the 01/04/2017 and my account will swap to prepaid on the 01/05/2017 as my initial request. Then the crunch came , where she advised that the MISTAKE the cancellation deparment consultant LESEGO made, I was tol to CONTACT THE LEGAL DEPARMENT ON ********** , at this point iwas not just frustrated but beyond Furious. I demanded to know what has legal department have to do with any of this. She said they the only one that can activate suspension. So went from accounts ( where I DO NOT have any outstanding on my account ) to legal department. I insisted to speak to a Supervisor of manager and she put me on hold. Came back and said she will be transferring me to legal department. I insist that I want to speak to a supervisor not legal department, why should I speak to them. Knowing that Legal department is closed on a Saturday, she still Dumped the call on Legal Department Line.</p> <p>Called back at 13h34 - spoke to Bronwyn and he advised would get one of his supervisors to contact me - a John or Sfiso. Have not received any calls from either.</p> <p>26/06/2017<br />Vodacom Store - Clearwater <br />Spoke to consultant Asther and she advised that can only lodge a request to technical to see if they could assist. Ref INC ********** 93340, <br />Still awaiting for correspondence.</p> <p>I am very angry and upset about this whole situation, a simple request with regards to my contract cancellation could turn into a major Problem where not ONE person in the WHOLE OF VODACOM can assist me,this is very pathetic service.</p> <p>I would appreciate this to be sorted with IMMEDIATE EFFECT. I Have lost data due to this and this should be replace and valid until I have used it. My account will be debited for the new month and MY ACCOUNT IS TO BE ACTIVE WITHIN THE NEXT 24HOUR WITH DATA COMPENSATION DUE TO LOSS OF DATA AND ALL THE AGGRAVATION.</p> <p>CONFIRMATION OF RECEIPT OF EMAIL WOULD BE APPRECIATED.</p> <p>Total Consultants dealt with 13.</p> <p>Date 28/03/2017 AND STILL NO CONTACT AND STILL NOT SORTED OUT </p>