VODACOM- PATHETIC SERVICE

Vodacom by far has disgusting service. My fibre was down I reported it. 10 days later after me escalating the matter they send me a msg saying the tech is booked for 3pm on 28/01/23. We canceled our plans to accommodate the tech who never pitched up, never called nothing! I have been Calling vodacom call centre endlessly nobody can give me answers all they say is we looking into it and will get back to you. Nobody calls back. Today without informing me they say the tech will come anytime between 12 and 5pm that also i had to call in to get the information. They were supposed to book the appointment with me how must I know to arrange someone to be home? Furthermore the complaints email don't respond. The service is pathetic really. They act as though they doing us. A favour like fibre is free.