VODACOM PATHETIC SERVICE

Doing business with Vodacom Musgrave Centre 2nd floor is the most regrettable experience I have encountered with a cellphone service provider. The staff have no integrity and are not clear and transparent in what they do. I was told I was receiving a 6 gb Samsung A52 only to realise a day later that they gave me a 4gb ram of phone. The phones are at R280 x 36 months. It is now known that certain vodacom stores have the phone with 6gb ram on special. Vodacom musgrave only has the 4gb of the devices and sells that device at the same price as the 6gb ram. In my case I was **** to by the sales consultant. Device was returned within 48 hours due to device having a fault on the frame of the phone. Requested for upgrade to be cancelled/reversed due to the fact that is was still within the 7 day working period.

I was told by the sales consultant that it cannot be cancelled and the phone needed to be sent to the repair centre as per policy. Yesterday spoke to the store manager and no assistance whatsoever. I implore all who read this to double check what phones and specs they receiving because I was told 6gb and took that for granted. This vodacom Musgrave store staff are ********* and have no morals when servicing customers. They forget we the customers pay their salaries and they need us the customers more than we need them. I will not recommend Vodacom as a Service Provider to any individual.