Vodacom pathetic service

Item: Vodacom
Rating: 1
Author: jill V

I have sent several emails that I was moving since May they only rep**** in June after I moved to say I should have given a months notice to change address. So I asked to cancel the contract and they said they would get back to me. Every month a get a new bill for a address I no longer live at they probably expecting me to pay for the new tenants wifi. I have never been so disgusted in the service

Helpful (0)

Replies (3)

Vodacom's replyOfficial

14 Oct 2021, 07:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Oct 2021, 07:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

jill V's updateReviewer Update

23 Oct 2021, 02:09

please this is really getting frustrating because I have made contact with *** and received feedback to say. Good day MRS JILL VOLLENHOVEN

I trust this email finds you well

Please note we are attending to your request for cancellation and credits

We will provide feedback once your query is resolved

Kind Regards
Clint
FTTH Support Team
+27 82 1904

so please get your facts straight before contacting me

jill V's update23 Oct 2021, 02:09

Reviewer Update