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Anthony S
1 reviews | Active since Aug 2010
01 Apr 2022, 15:20
VODACOM pathetic service
VODACOM does not even deserve 1 star in my books. I have cancelled my device insurance with them about 6 times, only to have it added back to my account without my authorisation. Incompetant individuals working in cancellations. Get your act together. Also Vodacom does not respond at all.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Apr 2022, 09:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2022, 09:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Anthony S's updateReviewer Update
04 Apr 2022, 11:46Just honour my request and stop re-adding insurance. I want a refund from the date it was re-added up to 1 April 2022.
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Anthony S's update04 Apr 2022, 11:46
Reviewer Update
Just honour my request and stop re-adding insurance. I want a refund from the date it was re-added up to 1 April 2022.
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Anthony S's updateReviewer Update
05 Apr 2022, 13:14Thank you Barbara from Vodacom for resolving this issue. Your assistance is appreciated. Many Thanks
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Anthony S's update05 Apr 2022, 13:14
Reviewer Update
Thank you Barbara from Vodacom for resolving this issue. Your assistance is appreciated. Many Thanks
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Anthony S's updateReviewer Update
16 May 2022, 20:09Vodacom shocking - cannot even honour their assurance that my insurance issue has been dealt with and that I would be refunded within 30 days for their ongoing error. Barbara Kutumela undertook in writing that it would be done within 30 days from 5 April 2022 and that proof of payment would be mailed by herself to me. This was on 7 April 2022. On 5th May I sent a mail to Barabara querying the refund. Sadly this email remains unanswered and unopened despite proof of delivery. Just more evidence of poor customer service and more reason not to renew any contracts with Vodacom. Quick to take customers money.......slow to resolve your mess!!!
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Anthony S's update16 May 2022, 20:09
Reviewer Update
Vodacom shocking - cannot even honour their assurance that my insurance issue has been dealt with and that I would be refunded within 30 days for their ongoing error. Barbara Kutumela undertook in writing that it would be done within 30 days from 5 April 2022 and that proof of payment would be mailed by herself to me. This was on 7 April 2022. On 5th May I sent a mail to Barabara querying the refund. Sadly this email remains unanswered and unopened despite proof of delivery. Just more evidence of poor customer service and more reason not to renew any contracts with Vodacom. Quick to take customers money.......slow to resolve your mess!!!