MB
Magdeline B

1 reviews | Active since Nov 2013

20 Jan 2017, 18:02

Vodacom, pathetic service

<p>i upgraded my contract tablet phone with vodacom last week thursday, up to today no delivery of the gadget. this morning i called the upgrade department to check the progress on the delivery of the phone. instead i was told RAM tried to call me my phone was on voicemail. (which is never off forthe safety of my daughterbecause she isin school) The second time when i asked for the delivery address it was a totally wrong address from what i gave the 1st consultant i spoke to. I gave the second contact number which is my work number which must be on 24/7, no call or miss call on the number. now this afternoon when i call to cancell a girl by the name of Palesa was never understanding to my querry. Called vodacom 5 times and was sent fro pillar to postbecause I want to cancell the contract. I have been their client for almost 14 years with 3 contracts and still that doesnt matter. i want to cancell my contracts one by one as they expire...that is what will sooth my dissatisfaction.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jan 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team