1 reviews | Active since Nov 2013
Vodacom, pathetic service
<p>i upgraded my contract tablet phone with vodacom last week thursday, up to today no delivery of the gadget. this morning i called the upgrade department to check the progress on the delivery of the phone. instead i was told RAM tried to call me my phone was on voicemail. (which is never off forthe safety of my daughterbecause she isin school) The second time when i asked for the delivery address it was a totally wrong address from what i gave the 1st consultant i spoke to. I gave the second contact number which is my work number which must be on 24/7, no call or miss call on the number. now this afternoon when i call to cancell a girl by the name of Palesa was never understanding to my querry. Called vodacom 5 times and was sent fro pillar to postbecause I want to cancell the contract. I have been their client for almost 14 years with 3 contracts and still that doesnt matter. i want to cancell my contracts one by one as they expire...that is what will sooth my dissatisfaction.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
