NZ
Nico Z

1 reviews | Active since Dec 2014

03 May 2020, 15:34

VODACOM PATHETIC SERVICE

I can just reiterate what all othe people has said here. VODACOM is probably the most useless customer service private company in SA. Ive been struggling to get decent internet coverage in my area for more than 3 years. This after I was assured we had coverage in my town.... well we have... between .05 and o.2 download speeds. It took me ages just to get on FB to complain. All they do at their customer service helpdesk is escalate the problem to a higher department, whereafter absolutely nothing happens. They dont answer messenger messages. They expect you to pay monthly but they provide no service. If they offered me a no cost cancellation of my contracts, I would take it without hesitation. Pathetic service, and I strongly recommend not signing contracts with this company.

0
Replies (2)
Vodacom
Vodacom's reply03 May 2020, 16:32
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
NZ
Nico Z's update03 May 2020, 17:36
Reviewer Update
Sure... It will be nothing short of a miracle if you ever contact me,not to mention actually sorting out the problem iso *****ing my money. I wont be sitting anxiouslt next to my phone for you to contact me.