NM
Nomusa M

1 reviews | Active since Sept 2020

22 Sept 2020, 17:29

Vodacom pathetic service

Bad service again from Vodacom. Was it a crime to take out a contract with them. They do an application they decided which number to update as a primary number without asking me now the whole world is getting updates on my contract instead of me. Now I call the call centre the first person I spoke to said she will update but instead she cut the call on me , second person said they can't I have to go to a branch. Now I'm expected to take some time from work so I can go to Vodacom just so they can update my details because they failed to do it the first time. Last contract I will ever take from Vodacom.

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2020, 07:49
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team