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Mershan M

1 reviews | Active since Nov 2015

21 Dec 2024, 12:15

VODACOM PATHETIC SERVICE

Pathetic service as a long standing customer for 15+ years, below is the service provided.

I did an online upgrade in July 2024, which there was no stock available of device I wanted.

So in Aug 2024 I called and stock was available and I got a quote which I approved and accepted, I received the device but was incorrect, so I returned the device waited another 14days and I was able to do another quote which I received and accepted again on the terms of stock being available, I received second device and was incorrect again which was confirmed by aftersales.

Now is the problem I face.

I made in excess of 25 calls to aftersales amounting to more than 24hours on the call and everyone has the same reply, they will sort it out and to date has not been sorted out, when I request a reference number the system is offline and they will get back to me and no joy.

Last call I made 3weeks and was promised to be helped and sort the query out which I did receive a reference number.

I've emailed and called today 21 Dec 24 5 times and when it'connects the line drops.

I emailed query through and says must speak to Tobi but Tobi is off no help.

I've been to a vodacom shop today and their reply was if the upgrade was done online they can't help me so that leaves my options depleted.

I've been paying from Aug 24 for the above contract and I don't have a device to utilize this is just wrong on so many levels and unfair.

If possible someone can give me a Lead on how to resolve this issue it's driving me insane with the pathetic service from Vodacom.

0
Replies (7)
Vodacom
Vodacom's reply21 Dec 2024, 13:02
Official
  Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
MM
Mershan M's update29 Dec 2024, 11:27
Reviewer Update
Dear Vodacom

Thank you, I await your call soonest, please note that i have paid subscriptions to date for a product I don't have or used.

Regards
M Moodley
MM
Mershan M's update01 Jan 2025, 14:48
Reviewer Update
Dear Vodacom

This is incorrect, I've been receiving 100s of spam calls a day which is annoying and I've blocked most of the calls.

And when I verify my details the call is hung up so maybe an alternative resolution as you are given incorrect information.

NB, I did not receive a single call from vodacom or Ram and I did not receive my device to date 01/01/2025

Regards
Mershan
MM
Mershan M's update15 Jan 2025, 10:21
Reviewer Update
Dear Vodacom

Update: I received a call lastweek from an agent that confirmed I have the incorrect device, and he said that someone will be in contact with me and to date nobody has called me to resolve, I'm actually becoming frustrated with this query and your lies stating delivery was confirmed which I have not received any communication and regarding my upgrade.

I'm still receiving alot of **** calls which is annoying.

Please can we resolve this query before the 20th Jan 25, or please arrange pick of the wrong device and cancel the correct and refund me my subscription from July 2024.

Absolutely disgusted with service from Vodacom as a very long standing customer this is the treatment a customer receives.

This needs to be sorted out URGENTLY!!!!
MM
Mershan M's update24 Jan 2025, 13:20
Reviewer Update
Dear Vodacom

Please stop lying and replying with false information as I can confirm there has been zero communication from my last review which was the 15/01/25.

I've had one phonecall which was confirmed I have the wrong device and I was told that someone will contact me and to date nobody has contacted me.

Dear Hello Peter

Is there any sort of recourse regarding this query and falsified information being reviewed here

It's actually ridiculous and I have no sort of idea even what the issue is or why is taking so long to be sorted out?

Please assist urgently?
MM
Mershan M's update04 May 2025, 14:48
Reviewer Update
Hi

Assistance from hello peter please.

Update

To date 04 May 2025 I have not received feedback, nor I have i received my device I was quoted on twice.

This being said Vodacom has suspended my account as I was charged for a device I did not have for 6 month which my account could have been credited.

This is unprofessional and *********,can someone advise on the steps required to resolve this issue as it's ongoing and blocking my account which is 20+ years running and I have important attachments to my number.

It's not my error it's yours Vodacom, I have the 2 quotations I agreed can I receive my device or now obsolete something in the same range, and account credited and we move on please.

Regards
MERSHAN
MM
Mershan M's update18 May 2025, 19:41
Reviewer Update
Dear Vodacom

Please can you give me an update on the above.

To date 18/05/25 my number is still blocked, I don't have my upgrade device.

This is causing me unnecessary issues with work.

Please can you unblock my number, or place it on prepaid till yourll fix your error, due to the issue being your fault as a company and not mine as a customer.

Just shows your company ethics and how much you value a loyal customer.

Update required please ASAP.

Regards
Mershan