Vodacom Pathetic Service

I have been tirelessly trying to cancel a contract for the last few months. I have been converted to prepaid quite successfully but money still going off my account whilst I in no way benefit from any contract perks! What scheme are you running Vodacom? I have made over 20 calls from February 2023 until April 2023 to try and get this resolved with no help at all. Your customer service has been pathetic to say the least.

Had I been calling to sign up a contract, it would have taken seconds. Why is cancellation ALWAYS a mission with you guys. And I know this is one of many cases, it is not an isolated case.