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Onele M

1 reviews | Active since Jun 2022

05 Jul 2022, 17:17

Vodacom Pathetic Service

I still can’t believe I am still with Vodacom after experiencing a tedious relocation request for my fibre line a week after I was disconnected again so another two weeks without connection after I have paid in full the service. Lost out on business because of you guys. I’ve logged numerous SR’s each agent keeps promising me a 24hour turnaround time for resolution yet today has been more than 8 days that I haven’t had connection because of your incompetence . Please do better i am now beyond frustrated and lost all my patience . I wouldn’t recommend you guys to anyone all I have is lost business , lost money and full of regrets. The worst service ever with agents that are always so non-chalant nobody know what’s going on just stupid escalations that amount to nothing.

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2022, 08:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team