Vodacom pathetic service

My Vodacom contract ended in Dec 2020 / Jan 2022, beginning of December I contacted Vodacom retentions / cancellation Department requesting that my account be closed when my 24months ends and cellphone number be converted into prepaid. I was provided with reference number and confirmation that my account will be closed accordingly.

To my surprise and disappointment, Vodacom continued to debit my account end of Jan and Feb. On the 23rd of February 2021 I contacted Cancellations department again to find out why account was not closed and why I’m still being debited. Consultant apologise for the oversight and inconvenience and confirmed that he can pick up that I had contacted them way in advance to have the account closed when contract comes to an end. I was advise that refund will be processed accordingly and reference number provided. (Ref: *** & ***). Consultant further confirmed that a new request has been loaded to have account closed.

That was the last conversation with Vodacom and no monthly debit orders was processed thereafter.

I’m busy with an application for a home loan which I’ve been advised by my bank that it’s declined due to my credit bureau. I have obtained my credit check report which shows that: - 1. Vodacom account is still open 2. I have missed Vodacom for a month of April, May, June , July and August.

When contacting Vodacom this morning, I’m told that my account was closed on the 5th of March 2021 but the account is with pre-legal team.