NG
Nicole G

1 reviews | Active since Nov 2018

02 Nov 2019, 13:58

Vodacom PATHETIC SERVICE

I put in a relocation request with Vodacom to move my fibre to my new complex 5 and a half weeks ago and they were supposed to install it on the 1st November. I have heard nothing from them and have spend over 120 voice call minutes trying to get feedback from them but I get NOTHING!!! The person in charge of the project, Boledi, is the most useless person. She put my request in late and now I do not even know when my wifi will be installed. Her boss, Confidence, was supposed to get her to call me with an update but between the two of them they don't give a damn. I put my relocation request in time and now I'm suffering due to their incompetence! This is ridiculous!!!!! I need feedback today and my wifi installed by SADV urgently. I don't want to hear stories. I am now going to share this on all social media so people can know how pathetic your customer service is. Disgusting man! I don't even want to deal with you as long as I live.

0
Replies (5)
Vodacom
Vodacom's reply02 Nov 2019, 16:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
NG
Nicole G's update02 Nov 2019, 17:05
Reviewer Update
An hour later and still no word from you guys. Seriously??? I need my wifi! I can't watch tv or do work. Sort this out by tomorrow! No excuses.
NG
Nicole G's update03 Nov 2019, 09:32
Reviewer Update
Still no contact has been made with me. Can someone contact me and advise what is going on???!
NG
Nicole G's update04 Nov 2019, 07:25
Reviewer Update
Can someone contact me?!!!! This is ridiculous now! Do you not care about your customers at all? You guys are the worst 'customer service' I've ever dealt with! Shocking. I better be getting my wifi installed today.
NG
Nicole G's update05 Nov 2019, 10:01
Reviewer Update
Still no one has bothered to sort this out! You guys are ****** useless man! You should be ashamed! Assholes