1 reviews | Active since Dec 2016

03 Dec 2016, 10:15

Vodacom pathetic service

<p>I have a data contract with Vodacom, my data is usually loaded on the first of every month and this month 3 days later nothing has been loaded, yet money was debited from my account. The call center had me on hold for well over an hour yesterday and in the end I was told the problem would be resolved and I would get my data by the end of the day. A day later nothing has been resolved, I called again today only to realize my request was not even logged instead all I get is questions on who I spoke to, so now I'm told the problem can only be resolved during the week, so now I must go the whole weekend without data yet I have paid for it. What nonsense is this vodacom??</p>

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2016, 08:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team