Vodacom pathetic service

I did an upgrade on Monday 25/03/2024.By the afternoon on Monday I was given the confirmation all was in order an processed. I than phoned Vodacom on Tuesday 26/03/2024 to confirm everything was in order and was told my package is ready and awaiting courier to pickup up. I was supp**** with waybill number. I have been on the ram website since Tuesday an it's not Saturday the 30/03/2024 and no tracking information is available on rams website. This means my package has not been picked up. On my last contract the very same thing happend. An when I phoned after a week an half I was told the upgrade was canceled nobody knows why. an no stock was available for that specific upgrade.vodacoms service is really appalling. I am a Vodacom customer for over 20yrs. Dear Muhammed Bux! We've received your Vodacom order K***, and it will be dispatched soon. Didn't place an order? Email ***