Vodacom Pathetic service

On June 30 I placed an upgrade order with Vodacom online , to date 8th July I still have not received my order. I have contacted Vodacom's upgrade department quite a few times , first being told that it's in dispatch , then being told it will be delivered on Monday 7 July . I phoned Vodacom upgrades department late yesterday afternoon, the upgrade consultant told me he cannot track where my order is and he does not know which courier company is handling the order.He confirmed that he will call me back yesterday, once he escalated and tracked the order, but no call was received at all, I am still waiting for the status of of order and the upgrade consultants call back . I will not recommend Vodacom online, rather go into a store , where you will get better and faster service.