1 reviews | Active since Nov 2016

09 Nov 2016, 17:50

Vodacom Pathetic service

<p>I took out a contract from Vodacom already on 4/11/2016 and is still not able to use my phone! I phoned Vodacom every day and visited their Smartcom shop every single day, but not once did they get back to me regarding this problem. No one is following up on the problem unless I do it myself.</p> <p>With the last call made to them today, they told me it would be resolved and they gave me my balance on my data... it was almost 2GB less than I was suppose to have with the new contract and 93 smses less and the minutes balance was also less. How can this be if I could not even have used my phone and when I was told that my number does not exist on their system????? This is shocking!!!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team