VODACOM PATHETIC SERVICE

During January 2019 I did received a phone call from a company who does selling etc for Vodacom. At that stage I only heard the name Vodacom. They offered me a package deal for 5gig day & 5 gig night data for R99 pm. I told them that I've already had a data package with them for 5gig data that I am paying currently for I think R149 pm. The lady told me that she can see that, but that contract ended end of February 2019. I thought okay, then I can pay that 2 months "double" for data packages and then cancel the old one. Then I ask the lady when is my daughter's cellphone contract due for an upgrade...she told me, it was already due in December 2018. I said, okay, then what packages are available for her on the upgrade. The lady inform me what packages, I did choose one and the 2 packages where then delivered to me in January 2019. When I did received it, and give the phone to my daughter, we contacted Vodacom to activate the caller identity on the phone, then Vodacom informed me, that on that phone it was a TOTAL NEW CONTRACT, and not an upgrade. That is not what I asked for. I then loggend a complain about that. That was miss information that the lady had given me, when she contacted me and offer me the packages. Then when I went myself to Vodacom in Kolonnade Centre to do the actual upgrade on the advice of a Vodacom staff member, then told them my story about what happened and also about my data package I did received. The lady at Kolonnade then informed me with more disturbing news, that my data package of only 5 gig data DOES NOT expired end of February 2019 but only during December 2019. So another lie from Vodacom just to cell me stuff. I lock another complain with them. Vodacom informed me that they will lock a despute and will come and fetch the parcel again for credit. I did sent several e-mails to them, made several telephone calls. And since January 2019 they keep on billing me for the stuff that I did not asked for and was miss informed about. RAM couriers eventually came and collect the parcel only in March. Even after they collected the parcel for CREDIT, Vodacom still billed me again for that deals. I did request again for the exact billing information on my January, February, March and April billing accounts to see, this is what they charge me for, this was my credit for the "wrong mis leaded products", then this is what I am due for January, February, March and April. I still do received account billings not stated that information. No they do threat me with to cut my cellphone lines. I am in a business, and can not afford that. My clients needed to contact me every single day. All I am asking of Vodacom was my credit for those products. But please show me on my January account what my credit is. Show it on my February billing account, Show it on my March billing account and show it on my April billing account. Then I still do have an e-mail form their customer service that they stated they will re-imbursed me for my debit orders that I've returned, because of Vodacom still not sorting out my account. Then another lady told me over the phone, that they can not cut my cellphone lines, because my account are in despute. But still I do received the sms's and messages that I am almost R7111.16 outstanding. I am a RED ADVANTAGE client of Vodacom and are a client from them for ages. And I do have big accounts with them. And this is the way that they treated me!!!!!!!! Everytime the e-mails stated how sorry they are etc etc etc.....sweet talk..... That is not what I wanted and not what I needed. Fix the problem ASAP and also my January billing account, my February billing account, my March billing account, and April billing account. I don't want excuses. Otherwise, cancel ALL my contracts with VODACOM with no penalties , and make my cellphone numbers available to port out, so that I can go to another service provider who will appreciate me and my money. We are already in April 2019 and still it took Vodacom since Janaury 2019 up to now to TRY and sort this out, and still no final answers.