Vodacom - pathetic service

Well your email us service is down. So I am hoping this is passed to correct department asap.

I took out a contract with you on 14th July, and trust me I will never advise anyone to do that! My debit order date was set for the 23rd of every month, only to have my account debited on the 19th!! Leaving me in a minus. When my salary came in I assumed that the payment was received by you because I received no message or anything saying the payment was not received!!! No one mentioned to me that my account would be debited so soon else I would have made provision.

Now, today you have debited R695. An extra R100. As I'm sure you can imagine I'm quite shocked and appauled by your pathetic service. I am a first time vodacom contract user and it's honestly the worst mistake I've made. On top of all that I called in this morning disputing this and all I get is we apologize I will escalate it. Please I've worked in this industry before I know this means we won't actually get back to you.

I'm really honestly very disappointed in your service. If you had let me know my payment didn't go through I would have made the payment asap so I would not have R100 penalty or a double debit.