SvdW
Stephanus van der Watt

1 reviews | Active since Mar 2010

11 Aug 2020, 06:58

VODACOM - PATHETIC SERVICE 2

I contract expired July 2020 - I contacted Vodacom during June to cancel and was requested to cancel during July. I made phone calls (extremely difficult to get through) on 27/6, 2/7 and on 6/7 where Ashley confirmed that it was cancelled. Beginning of August I followed up and realized that it was not cancelled. Once again *** just went into loops making it impossible to get in touch - I managed to sent emails to Vodacom Customer care - received a reference number *** and lengthy telephone call to sell other contracts to me but no cancellation to date - NOT ACCEPTABLE VODACOM!!!

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2020, 07:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team