SvdW
Stephanus van der Watt
1 reviews | Active since Mar 2010
11 Aug 2020, 06:58
VODACOM - PATHETIC SERVICE 2
I contract expired July 2020 - I contacted Vodacom during June to cancel and was requested to cancel during July. I made phone calls (extremely difficult to get through) on 27/6, 2/7 and on 6/7 where Ashley confirmed that it was cancelled. Beginning of August I followed up and realized that it was not cancelled. Once again *** just went into loops making it impossible to get in touch - I managed to sent emails to Vodacom Customer care - received a reference number *** and lengthy telephone call to sell other contracts to me but no cancellation to date - NOT ACCEPTABLE VODACOM!!!
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Replies (1)Vodacom's replyOfficial
11 Aug 2020, 07:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2020, 07:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
