Vodacom pathetic service

Item: Vodacom
Rating: 1
Author: Stacey G

So I've been a vodacom customer for a log time now and had no complaints till today. I found that my R199 data contract package of 20gig day and 20gig night was insufficient and wanted to migrate to a higher contract PACKAGE, to my disappointment they were charging me R650 for an extra 10gig more on contact. How stupid is that considering they have new contacts of 50gig day and 30 gig night for R359. Absolutely disgusted with the way they try to rip of existing customers.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Nov 2019, 17:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Nov 2019, 17:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

14 Nov 2019, 13:34

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply14 Nov 2019, 13:34

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team