VODACOM PATHETIC SERVICE

vodacom is in shambles and are ripping us off,I think is because i am black but white people dont get this treatment.They have their own tactics to run away from the problem,They have sold me a CPO contract phone.It gave me woes two weeks after buying it and is still under warranty guess what they are saying liquid damaged,really it means it came from the factory with this fault.I bought the phone 19/12/2020 at vodacom 4 u in menlyn,I wanted the secured for my work as I am working for the bank,I opted for iPhone 6s the application took almost two weeks to be finalized,I was told they dont have the device in the shop and the sales person was so pathetic,full of himself by the name of Langa,I traveled from centurion to menlyn for phone,jeez I gave up and decided to approach vodacom 4 u menlyn,Quitin who looked new as he was time and again asking questions how to capture,poor guy managed to help and two later he told me to come and get the phone that was on the 19/07/2020 I got home charged the phone it got hotter at the back,I didn't take that seriously.As time goes on DEC/JAN it was worse it was something is operating my phone,it will change read slow,volume buttons stopped working worst part the battery life it was the phone is old.I will charge it now 100% later I just answer a call down to 25% I wanted to return the phone in February I was hospitalized for a month worst case scenario I could not use the phone as I was temporary blind,come month end march after it was announced lock-down all vodacom where closed,It continued giving me issues since I bought the phone I have travelled vodacom shops in PTA with no luck,even few tech people in this shops knows very well,till 06/07/2020 I decided to visit vodacom menlyn,my phone was booked a qute was send to me to accept for R5200.00 I rejected it as their excuse was the device was liquid damaged,I told them i dont recall any given day my phone fell into some liquid,It was another way of an excuse not to help me,I even said to the vodacvom I suspect i was sold a CPO phone used phone.as it gave me problem from the start.I called vodacom repairs the call center told me to take it back to the store where the phone was purchased,I told them the store is closed due to COVID-19 I visited the nearest store next pick and pay menlyn, I met the lady portia ncala,she told me I was supposed to return the phone in 7 days as it was giving a problem,I told the lady being honest I wanted to give the phone benefit of a doubt,as to me it was too early for the phone to act that way.The lady gave me her email adress for me to forward my complaints,i felt like if it was white person the matter was going to be resolved like yesterday,but I pray they keep that attitude when going to stores.I left the store to Istore in menlyn,very friendly employee Ms Khunwana diagnosed my device and found nothing as the battter life showed 92% what is eating the battery vodacom and heating up when I charge and to my suprise Ms Khunwana discovered that a ***** is missing from my device that went for repairs at vodacom midrand,I wanted to book the phone for further investigation but the piece is missing I told the friendly I dint want you to be part of this PATHETIC SERVICE of vodacom.It means the TECH GUY at vodacom midrand failed to put all parts in my phone vodacom menlyn told me to book the phone again to put the ***** back,another 7 days no way guys,you are playing games with peoples lifes and jobs.All I want is vodacom to repair my device or give me a new one or cancel my contract