vodacom pathetic service

Good day

From Cash Crusaders bluff

after telkoms pathetic Service

I have recently connected with Vodacom and got a new fibre deal with the option to connect a two landline numbers, after several weeks of going back and forth we finally got a Vodacom technician to come in and install the router and run the fibre cable into the store, the internet then needed to be configured by my own technician and this is besides the telephone lines.

after going back and forth for about two weeks with the consultant they eventually got our number porting done and all this had to be done separately , this is not told to you when you apply for the package.

the phone lines are connected and a technician Ntshalintshali, Zinhle, Vodacom South Africa (External) <***> was handling the configuration of the device, after several calls and emails the phone lines can make calls out and receive calls from land lines only, if you call the numbers using a cellphone it does not go through and you get a voicemail tone.

I have sent over 4 emails to the technician and the consultant Brooks, Shuayb, Vodacom South Africa <***> but I cant seem to get any joy, I have called him on his cell, smsd him and email both above mentioned people but there's no response from the technician.

imagine paying so much for they well advertised product that doesn't work and everyone just stays silent. the service is pathetic its like no one knows what they are doing.

phone lines for a business are extremely important and one would think that a big company such as Vodacom will deliver good service.

I would never advise anyone to take such a package from this company. They are linked with many other companies such as SKYBIRD tech.

This is by far the worst experience from a service provider yet