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andre J

1 reviews | Active since Dec 2011

25 Jan 2021, 09:22

Vodacom, pathetic. Poor signal and follow through on complaints

I wrote a review about Vodacom's poor signal in the Montana, Pretoria area. I stated that it is poor and virtually non existent. Buying data to use is a waste of time and having a contract with date and free minutes is useless as you cannot make calls, people cannot reach you, calls are being dropped and it is impossible to access their network in the area. Vodacom rep****, told me that a consultant will call me and issued a reference number. I received one call from Vodacom and they promised to get back to me? They could not reach me using their own network and I kept receiving messages of missed calls. The result is that they have let me know that the matter has been resolved but clearly it has not. Again, if you live in the Montana, Pretoria area check before you get into business with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2021, 10:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team