Vodacom pathetic online service

Yet again, I've been let down by Vodacom's Online Service, on the 8th of November I ordered a new contract, to be told on the 9th that it is on its way. That was great til on the 16th, I get informed that the person who took my information had sent my parcel to the wrong city. And that it would be with me by the 22nd (tomorrow), to be shocked this morning I received a message to say my contract has been canceled, so I've had to re-phone again and order another new contract. I was ensured that it will be with me by the end of the week. After the last two weeks dealing with Vodacom, I'm not holding my breath.