1 reviews | Active since Mar 2017
Vodacom pathetic once again
<p>Upgraded my phone. Screen went black when transferring info from my old Samsung to new one. I sat on my couch doing this once only. When wanted to use phone screen black doesn't come on. Took phone back as under warranty. They find a scratch on screen and scratch on side of phone now want me to pay R1800 to fix a brand new freeking phone I've never even used once. 3 months ago it took me 6 month to get them to fix a technical error. Their service is pathetic and clearly out to rip clients off. What the f.... is a warranty for. That scratch they claim can never cause an internal screen issue. My fault for not checking Vodacom never gave me a used phone is this their new way of ripping clients off. Ombudsman and consumer protection here I come. I'm done with this dump of a service provider</p>
Oh and this is after your sales consultant dropped my phone on his desk when taking it out the box.
Oh and this is after your sales consultant dropped my phone on his desk when taking it out the box.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your query has been escalated to our Advanced Repair Centre as well as the Head Office of the relevant franchise for further assistance and to ensure that the matter is resolved.
Regards
Dominic
Good Day
Kindly note that your query has been escalated to our Advanced Repair Centre as well as the Head Office of the relevant franchise for further assistance and to ensure that the matter is resolved.
Regards
Dominic
So Fri I ask to speak to the branch manager at the repair centre and she isn't in so I leave a message nobody phones me back. So I phone again and the guy that answers says yes hold on and Christine comes on the phone. Guess what today I go pick up my phone pay the R57 rejection fee only to find out Christine wasn't the branch manager. So this sales consultant that gave me attitude on the phone on Fri was posing as the branch manager!!!! This is the type of people employed as staff who think my complaint is clearly a joke. So Fri I get a call from customer care who promised to phone me back at 5:45pm well guess what hopeless Vodacom.... I'm still waiting for that promised phone call. Clearly my complaint means nothing and you are thinking that if you phone me whenever I'm going to go away. Well think again. I've already taken this complaint one step further. I've already contacted the Ombudsman....next call to an attorney. And even better I get 3 different prices to fix my phone. Clearly there is no standard for pricing at all. Get my phone fixed with the warranty and refund my R57. You cannot prove your consultant didn't damage my new phone
So Fri I ask to speak to the branch manager at the repair centre and she isn't in so I leave a message nobody phones me back. So I phone again and the guy that answers says yes hold on and Christine comes on the phone. Guess what today I go pick up my phone pay the R57 rejection fee only to find out Christine wasn't the branch manager. So this sales consultant that gave me attitude on the phone on Fri was posing as the branch manager!!!! This is the type of people employed as staff who think my complaint is clearly a joke. So Fri I get a call from customer care who promised to phone me back at 5:45pm well guess what hopeless Vodacom.... I'm still waiting for that promised phone call. Clearly my complaint means nothing and you are thinking that if you phone me whenever I'm going to go away. Well think again. I've already taken this complaint one step further. I've already contacted the Ombudsman....next call to an attorney. And even better I get 3 different prices to fix my phone. Clearly there is no standard for pricing at all. Get my phone fixed with the warranty and refund my R57. You cannot prove your consultant didn't damage my new phone