Vodacom pathetic network provider

I moved a week ago, not far from where I previously stayed. Ever since moving into my new place in Maraisburg, Roodepoort - JHB I have no network signal at all. I cannot make calls for receive calls. I cannot connect to my wifi at all leaving me to buy data and airtime which I don't need to be doing. Then I've called Vodacom but get prompted to speak to your stupid virtual assistant TOBi. TOBi does not understand what you as a customer is saying nor does he answer your questions as he is only programmed to help with minor issues. It is utterly frustrating dealing with TOBi cz the ****en thing doesn't even ask you if you want assistance from a Vodacom assistant nor does Vodacoms line give you any option to rather speak to a human. I am highly displeased with this service provider.