Vodacom PATHETIC in feedback/delivering on promises!!!!

Oh gheez where do I start? First call goes back to the 30th of July where I wanted to cancel and was offered a DEAL MATCH (10gig + 10gig night owl for R129 as offered by Telkom) instead. Time went by, no feedback for a while.. Each time I had to phone and start from the beginning. All together over the past month and a week I have spoken to 7 different consultants, 2 team leaders and the "complaints team" and I am still no further than on the 30th of July!! Where is my deal match I was promised????

What concerns me is that each phone call I made was a complete waste of time as the consultant I spoke to yesterday (6th of September) could not pick anything up on the system that there was even one request done for a deal match/upgrade for the number in question. The last notes on the system was apparently only when an upgrade was done on my primary number in March. What happened to all the phone calls/time I have phone and explained the story over and over and over??? And not to mention the complaints and asked to be called back by a manager.... To date, this has still not been resolved!!!!

Well as a result of not getting any feedback as promised I have complained on Facebook and here on Hallo Peter on Monday (3rd of September). I then got a phone call from "Ashwin" (from the "hallo peter team" at Vodacom as he called it) and he promised me that he will personally ensure that this matter is resolved and promised me feedback by Wednesday (5th of September). Well, it is Friday today, already 2 days later, still NO FEEDBACK!!

What I am supposed to do? Is this the way you want all your customers to leave - by chasing them away with pathetic service and just not doing what you promised???

I am really disappointed and disgusted in Vodacom!!!! My next step is going to the Ombudsman as this is really not a way to treat a loyal customer!!!!