LS
Lameez S
1 reviews | Active since Jun 2019
03 Oct 2022, 08:05
Vodacom pathetic fibre
The Vodacom fibre call centre is absolutely pathetic. I have been trying to get my fibre installed for a week now and they keep telling me that they will call me for activation. Everyday I have to call to rectify that it is an installation. I get through to a new consultant that is not helpful and all they say is they will escalate it and get back to me. No one has.
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Replies (2)
Vodacom's replyOfficial
03 Oct 2022, 10:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2022, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LS
Lameez S's updateReviewer Update
06 Oct 2022, 16:57Good day, to date no one has contacted me to get this resolved. I have never experienced such poor service. I am as we speak on the line with a call centre agent who is ‘escalating’ it like the 5 others before her and still no joy. Very disappointing service.
LS
Lameez S's update06 Oct 2022, 16:57
Reviewer Update
Good day, to date no one has contacted me to get this resolved. I have never experienced such poor service. I am as we speak on the line with a call centre agent who is ‘escalating’ it like the 5 others before her and still no joy. Very disappointing service.