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Naven N
1 reviews | Active since Sept 2020
30 Sept 2020, 14:13
Vodacom pathetic
I have been a customer for 22 years and the last 3 months made numerous calls to upgrade. After normal waiting time of 10 minutes I always get promised a call back, but nothing. Shocking service, after 22 years. Instead of retaining customers they looking for new customer. Vodacom shocking . Moving to Mtn
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Replies (2)
Vodacom's replyOfficial
01 Oct 2020, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Naven N's updateReviewer Update
02 Oct 2020, 21:43Not surprising still waiting for a call. Shocking that the exec team still does not manage their social media and call Centre departments. Sad after 22 years need to move to another provider. Imagine the reduction in cost if Vodacom retained long term customers instead of spending millions on Markerting to recruit new customers. Very sad, cheers Vodacom.
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Naven N's update02 Oct 2020, 21:43
Reviewer Update
Not surprising still waiting for a call. Shocking that the exec team still does not manage their social media and call Centre departments. Sad after 22 years need to move to another provider. Imagine the reduction in cost if Vodacom retained long term customers instead of spending millions on Markerting to recruit new customers. Very sad, cheers Vodacom.