Vodacom: Pathetic excuse of a company

I really hoped that I would not have had t go to this length to get the attention of Vodacom. About a month ago I went to my local Vodacom store to cancel the insurance I had on it, they gave me a number that I should call if I want to cancel it, I did that, after numerous attempts I finally got through they asked me a few questions then assured me it has been cancelled but there was no notification on it or anything. Now I am in Poland and have to correspond via email and that is even more of a disaster and proves just how pathetic their service is, not only has my insurance gone off my account again, that after I have been reassured more than one that it has been cancelled. Then there is the issue of my airtime disappearing, I can literally see my airtime going down and I am not even using my Vodacom sim card. Vodacom has really become a pathetic excuse of a company, I will change my carrier first thing when I get back to South Africa. Just not to have to deal with this horror of a Vodacom again