VODACOM - PATHETIC

Good day,

Our two phone lines, which are business lines, were suspended with an outstanding balance of R6,626.00. Someone from Vodacom contacted my husband and informed him that we only needed to pay R4,310.00 and R2,316.00 by 31 November 2025, after which both phones would be reactivated.

The following day, the two lines were still suspended. My husband then suspected this might have been a ****. When he called Vodacom again, he was told that the lines would only be activated the following Wednesday because the payment made was less than the total amount, resulting in a 10-day suspension period. However, this “following Wednesday” came and went with no activation. Each time we called, we were given a new excuse.

We then received the following message:

“Dear Vodacom Customer: Your outstanding payment was received. You are now on RED 2.8GB 400min TopUp Plan and your next debit order will be on 15/12/2025.”

After calling again, we were informed that we now need to pay an additional R2316 before the lines can be activated. This is unacceptable, especially since the outstanding amount does not change, and we are receiving conflicting information each time we contact Vodacom.

Please resolve this matter urgently. These are business lines, and the ongoing suspension is severely affecting our operations.

Thank you