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Sharona S

1 reviews | Active since Apr 2010

13 Aug 2017, 07:46

Vodacom Pathetic Data Services

<p>It is the worst cellphone data services network. I keep getting sms's to say that i have *** amount of data left and when i dial *111# it shows i have more data available than what the sms shows.i received an sms to say that i have used R151 out of bundle data and when i dialled *111# it shows i have 241.52mb data left. i called the call centre and they confirmed that the data showing on *111# is correct and that they can remove the sms notification but they could not answer why the sms is being sent. how can they not know what the problem is. there was no solution given. i will not pay any additional charges for data on my vodacom account for their stupidity and system issues. i want this problem fixed otherwise when my contract ends i will move to another network.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2017, 11:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team