GB
George B
1 reviews | Active since Jan 2013
02 Mar 2021, 17:51
Vodacom pathetic
New phone ordered Samsung a12. Nano sim card required for new phone. Old phone has micro sim . So they luckily send me a new simcard but they cannot do a sim swop. I tried for two days. I must now drive 500km round-trip to nearest Vodacom store to do the sim swop. Pathetic
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Replies (2)
Vodacom's replyOfficial
03 Mar 2021, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GB
George B's updateReviewer Update
03 Mar 2021, 22:42I did not receive a call today as promised by your consultant last evening
GB
George B's update03 Mar 2021, 22:42
Reviewer Update
I did not receive a call today as promised by your consultant last evening