Vodacom pathetic customer suuport

Deeply disappointed with the level of service I am receiving from vodacom Specifically the *********** clowns from after sales I signed a new contract with vodacom around the 11th and received my router and sim on the 18th. The first sim I received had issues connecting to the network so the issued a new sim The new sim was received on the 23rd. This new sim card is faulty and does not read on any of my devices. I called in to log a complaint and they said they cannot help me because if 2 sims don't work a third won't work. How is this my problem? Needless to say I requested it be "escalated" and if they cannot sort out the sim issue they need to cancel the contract Today 26 Nov I was called by vodafom customer care who agreed they need to manage it better and said they'll be transferring me to a senior consultant. Turns out they transferred me to another useless after sales consultant. I quarried the status of the escalated and she said nothing was logged. No cancellation, nothing. She also stated there's no record of me calling in, and there's nothing of the system. She was adamant that she cannot issue a new sim card due to the system and kept telling me that I will complain about a new sim not working (implying that I am lying about the situation) She then said she'll get her supervisor to call me (no call yet.. who would've guessed)

I am extremely annoyed and would like this contract to be terminated since there is no resolve from vodacom and their *********** staff.

I urge all of to to be careful with these service providers, very good sales, but pathetic customer service