1 reviews | Active since Jul 2017
Vodacom, PATHETIC customer servive and not treating customers fairly
<p>To say that Vodacom has pathetic customer service is actually not correct because that would imply that they have some strange sort of customer service when in actual fact there is NO service!. My husband passed away in May and I sent 4 emails to Vodacom Legal department to assist met with either taking over or terminating his contract. I had no response to my emails and then phoned and asked to talk to a supervisor who informed me that someone is busy with my query and would give me feedback before the end of the day. That was 2 days ago and I am non the wiser. Vodacom, can you please aske "Someone" to tell "Anyone" to give me a call and get this sorted out. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
This is the same message I got on all the emails I sent and my query still not resolved!
This is the same message I got on all the emails I sent and my query still not resolved!
