DP
Dirk P

1 reviews | Active since Oct 2017

13 Apr 2018, 01:43

Vodacom pathetic customer service - receiving invoices for cancelled services

Before emigrating to New Zealand in September 2017, I cancelled my Vodacom contract.

In December 2017 I started receiving invoices for the cancelled services and am still receiving the invoices monthly.

I have queried this and asked for Vodacom to sort it out but have not had any response whatsoever.

I was fed up with Vodacom's #@^%^ services as a customer and am even more #@^% off about their %@#! customer service now that I am no longer a customer.

Well done Vodacom for officially being worse than Telkom at customer service....

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2018, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Apr 2018, 11:46
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic