Vodacom pathetic customer service never anders calls

Item: Vodacom
Rating: 1
Author: Shane S

I'm annoyed at a vodacom customer care helpline that I could never get to speak to a consultant. I've tried consistently for over 8hrs and no luck. This Toby bot is the worst service too and can't understand any issue no matter how I simplified it.

A supposed consultant named Amanda called me her or a cellphone number early today claimung someone was trying to do a sim swap on my number and advised I call vodacom to get it flagged - but how can I when ALL MY CALLS ARE CUT AND NO CHANCE TO SPEAK TO A CONSULTANT???

YOU SERVICE IS PATHETIC

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Sept 2021, 17:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Sept 2021, 17:53

Official

Shane S's updateReviewer Update

02 Sept 2021, 07:54

Still no consultant has called as promised.
All no he when calling for 24hrs is we are experiencinghigh call volumes - your service remains pathetic

Shane S's update02 Sept 2021, 07:54

Reviewer Update

Still no consultant has called as promised.
All no he when calling for 24hrs is we are experiencinghigh call volumes - your service remains pathetic

Shane S's updateReviewer Update

02 Sept 2021, 09:22

Thank you for your call and assistance. Much appreciate

Shane S's update02 Sept 2021, 09:22

Reviewer Update

Thank you for your call and assistance. Much appreciate