ZE
Zaheer E
1 reviews | Active since Jul 2012
12 Oct 2020, 13:11
VODACOM PATHETIC CUSTOMER SERVICE FOR DECEASED INDIVIDUALS
PATHETIC CUSTOMER SERVICE! My Father in law passed away and i have managed to cancel accounts like DSTV with out any issues, however with Vodacom as i was told that i should email *** and submit the relevant documents and the contract will be cancelled. Vodacom responded stating that i should pay R3 000 in order for them to cancel or move to prepaid, they than Blocked the account without notifying me as they now have a outstanding debt on this account for R3000 ( Which is the full contract term) Payment for the month has made. This is Freaking frustrating and annoying.
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Vodacom's replyOfficial
12 Oct 2020, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Oct 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZE
Zaheer E's updateReviewer Update
14 Oct 2020, 13:33Thank you,
Dear Public
Please note if you die, Vodacom gives your 3 options
1. Any persons who provides notice to Vodacom of the deceased becomes liable to pay the term of the contract
2. Transfer of ownership of the contract
3.They will claim from the estate of the deceased ( If the deceased has no estate than you need to take it up with the legal team
There is no direct cancelation option for a deceased unfortunately.
Dear Public
Please note if you die, Vodacom gives your 3 options
1. Any persons who provides notice to Vodacom of the deceased becomes liable to pay the term of the contract
2. Transfer of ownership of the contract
3.They will claim from the estate of the deceased ( If the deceased has no estate than you need to take it up with the legal team
There is no direct cancelation option for a deceased unfortunately.
ZE
Zaheer E's update14 Oct 2020, 13:33
Reviewer Update
Thank you,
Dear Public
Please note if you die, Vodacom gives your 3 options
1. Any persons who provides notice to Vodacom of the deceased becomes liable to pay the term of the contract
2. Transfer of ownership of the contract
3.They will claim from the estate of the deceased ( If the deceased has no estate than you need to take it up with the legal team
There is no direct cancelation option for a deceased unfortunately.
Dear Public
Please note if you die, Vodacom gives your 3 options
1. Any persons who provides notice to Vodacom of the deceased becomes liable to pay the term of the contract
2. Transfer of ownership of the contract
3.They will claim from the estate of the deceased ( If the deceased has no estate than you need to take it up with the legal team
There is no direct cancelation option for a deceased unfortunately.