Vodacom pathetic customer service

I find the customer service appalling been trying to do a sim swap for a month and the incompetence of the call Centre is *******. They laugh n put u on hold without asking, 2 new sim cards n still I'm told to go into a store, I asked if my calls are being electronically stamp with notes n action, n the agent was clueless saying she did my sim swap. I'm told go to a store to lay a complaint as they don't logged complaints or have a complaints process.. I hope my calls are recorded.. Contact me on ***. Or *** (alt number).. Waiting for call back, but won't hold my breath.. Spoke to Patrick Dlamini team leader in call Centre who advised me to buy a 3rd starter pack cos the other 2 where void as they activated the wrong number, even after confirming my old number many times...