FM
Francois M
1 reviews | Active since Apr 2015
13 Nov 2020, 08:23
Vodacom pathetic customer service
I’ve had just about enough of Vodacom’s pathetic customer service. After upgrading my cell in October, Vodacom experienced a “technical glitch” in sending invoices for October and assumed that my account hadn’t been paid. I promptly phoned and after speaking to several consultants managed to get the amount due and immediately submitted a payment online. Days later the payment has not been updated, even after emailing the proof to two seperate consultants and a general mailbox. I’m still inundated with messages and phonecalls about my account. First order of business will be to start changing cell networks. Enough is enough.
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Replies (3)
Vodacom's replyOfficial
13 Nov 2020, 08:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2020, 08:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FM
Francois M's updateReviewer Update
14 Nov 2020, 10:06Still no resolution or feedback. I have confirmed with my bank and the payment has been banked by Vodacom. I even have an online authorisation code. My account is still regarded as “in arrears”. Please fix this!!!!!
FM
Francois M's update14 Nov 2020, 10:06
Reviewer Update
Still no resolution or feedback. I have confirmed with my bank and the payment has been banked by Vodacom. I even have an online authorisation code. My account is still regarded as “in arrears”. Please fix this!!!!!
FM
Francois M's updateReviewer Update
16 Nov 2020, 14:52How is it possible that it takes this long to allocate a payment by a customer? Do I need to start using facebook and instagram to get Vodacom to pay attention to my query? I have paid what I needed to, online, using a card, there is no quicker way to give you my money, and it is not good enough. I've been with Vodacom for more than 20 years, and NEVER have I wanted to leave this network sooner. The handling of this massive issue has been nothing short of absolutely pathetic.
FM
Francois M's update16 Nov 2020, 14:52
Reviewer Update
How is it possible that it takes this long to allocate a payment by a customer? Do I need to start using facebook and instagram to get Vodacom to pay attention to my query? I have paid what I needed to, online, using a card, there is no quicker way to give you my money, and it is not good enough. I've been with Vodacom for more than 20 years, and NEVER have I wanted to leave this network sooner. The handling of this massive issue has been nothing short of absolutely pathetic.