LM
Larissa M
1 reviews | Active since Oct 2016
27 Oct 2022, 10:26
Vodacom Pathetic Customer Service
I took out a Wi-Fi package with Vodacom. They delivered the router without a sim card. I have been trying for days to get them to deliver the sim card, they keep telling me that I must go and do a sim swap because their policy is not to deliver a sim card alone. Why must i use my money to go and do a sim sway for something they failed to deliver to me.
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Replies (2)
Vodacom's replyOfficial
27 Oct 2022, 12:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Oct 2022, 12:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LM
Larissa M's updateReviewer Update
01 Dec 2022, 12:49Thank you very much for this response, however, I still have not had any resolution to this problem, i still do not have WIFI. I cancelled my previous WIFI to take this offer and now i have no WIFI and my business is suffering. This is perthitic service from VODACOM and REWARDSCO
LM
Larissa M's update01 Dec 2022, 12:49
Reviewer Update
Thank you very much for this response, however, I still have not had any resolution to this problem, i still do not have WIFI. I cancelled my previous WIFI to take this offer and now i have no WIFI and my business is suffering. This is perthitic service from VODACOM and REWARDSCO