Vodacom pathetic customer service

I'm a loyal payer and make sure my account is paid on time. Last year September 2023 vodacom listed me on ClearScore that I'm in a arrears. I phoned the accounts department to find out what is going on. They claim I'm not in arrears. With a big frustration I ask them why do they flag my ITC. They don't know.

February 2024 I realized a new number was added to my profile which I did not activate or app**** for.End of the day they said they have to investigate. After 2 months of fighting this dispute they came back and acknowledged that it was ***** and they will credit my account. In this 2 months my account went in arrears because they billed me for this package.

Now I'm listed again on Clearscore that my account is in arrears. You can phone them and ask them to help you they don't care. The phone just gets dropped everything. And the hardly phone back. I'm really unhappy with vodacom. I've been a good client for many years. Really considering closing all my accounts with them.