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veena P
1 reviews | Active since Jun 2015
29 Aug 2024, 08:49
Vodacom pathetic customer service
I have been publishing my review since 23 August. I have been called by various agents and as soon as I refer to a specific number I am given all kinds of excuses. I am supposed to be refunded and am still waiting. This back and forth has been going on since 7 June. This is unacceptable and I am fed up
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Aug 2024, 10:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Aug 2024, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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veena P's updateReviewer Update
29 Aug 2024, 16:19My issue has been resolved 4 month later. Thank you
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veena P's update29 Aug 2024, 16:19
Reviewer Update
My issue has been resolved 4 month later. Thank you