Hellopeter
Share Your Experience
LM
Louis M

1 reviews | Active since Jan 2016

05 Oct 2022, 15:40

VODACOM : PATHETIC CUSTOMER CARE AND COMMUNICATION!!!!!

After calling on the 19 of September 2022 the consultant in the insurance department explained to me I will receive a confirmation within 24 hours of my insurance cancellation, which till date I have received none. I phoned yesterday @ 13h00 and spoke to Gugu Nyawose, the informed me that the system is offline and she can't follow up if this is actually cancelled. She commited to call me back and confirm this, more than 24 hours later I have not received a call or any form of confirmation. This is pathetic service and shows how a company like vodacom try and keep an individual accountable for costs as long as possible because of their incompetence of the business and the staff. DO NOT TAKE OUT VODACOM INSURANCE!!!!! PATHETIC SERVICE AND PATHETIC CUSTOMER CARE!!!!

0
Replies (4)
Vodacom
Vodacom's reply06 Oct 2022, 08:27
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LM
Louis M's update16 Oct 2022, 08:09
Reviewer Update
This is shocking, You think you can take someone's word on calling you back and checking that your problem is resolved and they promise to return a call and confirm that all has been sorted, this is the case with Tanya Deane at Vodacom, she was so helpful and promised me she will confirm my credit will be passed and she will follow up, the last I heard of her was the 7th of October 2022 and still till date I have not received any sms or email communication from Vodacom as per my promised credit. Where does one get service and people that actually do the effort as to customer service nowadays? Absolutely shocking to say the least, I will without a doubt cancel my contract with Vodacom at the end of my contract, pathetic customer service!!!!!!!!!!!!!!!!!!
Where can you actually find a competent employee at Vodacom?????? Anyone please help!!!!!
LM
Louis M's update19 Oct 2022, 13:30
Reviewer Update
So now I have to submit my details and account number and everything after I call in to cancel a service, they confirmed on the call that the issue will be rectified previously but now they start the process from scratch? How *********** is this company. From my experience, STAY AWAY FROM VODACOM!!!!!!
I have never dealt with such an *********** pathetic bunch in my life!!!!
LM
Louis M's update22 Oct 2022, 08:19
Reviewer Update
And Still no response from Vodacom as to a call to resolve the issue or passing the credit as promised via one of the consultants.
They send you a emial requesting your account number and ID? How ***********? Do they not know your details but you are one of their customers?
How useless and ***********, I will without a doubt cancel as soon as by contract expires and will never every recommend Vodacom to any person, business or family in my circles.

This is absolutely shocking, they can't sort out a simple thing like insurance? WOW!!!!!