Vodacom pathetic contract & customer service

I had a Vodacom contract since 2012 which I then renewed in 2014 after the 48months period. I then stopped using my number October 2016 which is after the other 48 months came to end and I then thought that the contract will automatically cancel. I then used a work phone from October 2016 to December 2017 when I left the company. To my surprise when I started using my old number, it only worked for a week then the number was locked. I then phoned Vodacom and was advised that the contract continued because I never phoned in to cancel it. And I was owing R901 on the account and needed to pay it before my line can be unlocked.

I then asked if I was being billed all this time where was there airtime and data then?As when I started using my number there was no airtime or data on it, but I payed the amount in any case and requested that my contract be canceled and I then move to prepaid because Vodacom could not explain where the airtime or data was. I was a prepaid customer full as from 31st December 2017. Now im receiving SMS' s from attorneys about my account being handed over. I phone Vodacom to explain what are these SMS for as I payed off my account and even have a reference number of the cancelation ********** . They now saying that after canceling the account in December, I was then billed for January. This agent called Allen from the legal department could not even explain how this amount came about but was very irritated by my questions and pretended to not hear me until the line cut off.

I'm very disappointed in Vodacom pathetic service because now I'm being asked to send the relevant information to a Samantha that works for the attorneys to attend to the matter. Vodacom can't give me a reason why my account was handed over to the attorneys.

I am ****ed off at the service that Vodacom is offering and the amount of incompetence that their agents have. I will take this matter to the highest level if I have to until I get answers. They have badly impacted my credit scoring as well because of this. Vodacom must not think they the only option and take their clients for granted. I'm super ****ed about this. I hope to get answers as well from them regarding this matter.