PO
Pieter O
1 reviews | Active since Jun 2012
11 May 2020, 12:49
VODACOM PATHETIC CLIET SERVICE
My cellphone account is paid monthly by debit order and was paid the end of April 2020. Up to date, my new data has not been activated and VODACOM is not answering their phone calls. Phoned on Friday and stayed on the line for 3 hours, and today it is already 6 calls and two hours later with no response. I understand it is a lockdown, but if they are closed the answering system should not direct you to hold on for service.
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Vodacom's replyOfficial
11 May 2020, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2020, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PO
Pieter O's updateReviewer Update
13 May 2020, 09:58Dear Vodacom! This is just the problem: ALL TALK BUT NO ACTION! Your email dated 11 May 2020 is still an empty promise. Do you really think that I, as a paying customer, should be satisfied with an empty promise email - you really show no respect to your clients.
PO
Pieter O's update13 May 2020, 09:58
Reviewer Update
Dear Vodacom! This is just the problem: ALL TALK BUT NO ACTION! Your email dated 11 May 2020 is still an empty promise. Do you really think that I, as a paying customer, should be satisfied with an empty promise email - you really show no respect to your clients.